Unit 15: Hotel Services

Developing Tactics for Listening, 3rd Edition » Unit 15: Hotel Services

Word List

bags
blanket
concierge
delayed
face (the street)
flight
housekeeping
lasagna
laundry
letter
light (food)
lonely
mailbox
mattress
meat
noisy
non-smoking
occupied
package
password
pressed
reservation
sauce
send (something) up
share
snowstorm
spaghetti
staff
towel
vegetarian
bell captain
Can I help you?
dry cleaned
flat-screen TV
front desk
Is there anything else?
room service
spring break
wake-up call

Vocabulary Worksheet

‣ Use the words and phrases in the box to complete the sentences below.

I asked the housekeeper to wash my _____.
She paid her hotel bill at the _____.
The _____ made dinner reservations for us.
We ordered dinner in our room from _____.
The _____ on the bed was hard and lumpy.
Our room was still _____ by the previous guests.
I requested a warmer _____ for the bed.
The bellhop carried our _____ to the room.
He made a _____ for two nights.
I went downstairs to get more soap and a fresh _____.

a. bags
b. blanket
c. concierge
d. front desk
e. laundry
f. mattress
g. occupied
h. reservation
i. room service
j. towel

Answer Key

Which numbers in a hotel do you call for the following services? Write the numbers next to the services. Compare answers with a partner.

To order a meal in your room, dial .
To get clothes dry cleaned, dial _____.
To get help carrying your bags, dial _____.
To get your room cleaned, dial _____.
To get theater tickets, dial _____.
To check if you have received mail, dial _____.

Listening 1

Listening 1 ‣ People are making calls from their hotel rooms. Who is each person calling? Liten and circle the correct answer.

- a. laundry
- b. room service
- a. concierge
- b. bell captain
- a. housekeeping
- b. room service
- a. bell captain
- b. laundry
- a. front desk
- b. room service
- a. concierge
- b. housekeeping

Listening 2

‣ Task 1

People are talking to a hotel receptionist. What does each person want to do? Listen and circle the correct answer.

- a. leave a message
- b. check for packages
- c. pick up mail
- a. move to a bigger room
- b. move to a quieter room
- c. move to smoking room
- a. arrange for a taxi for the morning
- b. arrange for a taxi for tonight
- c. learn to set the alarm clock
- a. drive to a restaurant
- b. eat something without meat
- c. eat in the restaurant

‣ Task 2

Listen again. Are these statements true or false? Check (x) the correct answer.

	True	False
1. The guest has no package.	⁽¹⁾	⁽²⁾
2. The guest hates the smell of smoke.	⁽³⁾_____	⁽⁴⁾_____
3. The guest can get ready in 30 minutes.	⁽⁵⁾_____	⁽⁶⁾_____
4. The guest can't order lasagna without meat.	⁽⁷⁾_____	⁽⁸⁾_____

Listening 3

‣ Task 1

People are talking about the hotels they are staying in. Listen and check (x) their opinions about each hotel.

	Good	Not good
1.
the restaurant	⁽¹⁾	⁽²⁾
the service	⁽³⁾_____	⁽⁴⁾_____
the room	⁽⁵⁾_____	⁽⁶⁾_____
the rates	⁽⁷⁾_____	⁽⁸⁾_____
2.
the restaurant	⁽⁹⁾_____	⁽¹⁰⁾_____
the service	⁽¹¹⁾_____	⁽¹²⁾_____
the room	⁽¹³⁾_____	⁽¹⁴⁾_____
the rates	⁽¹⁵⁾_____	⁽¹⁶⁾_____
3.
the restaurant	⁽¹⁷⁾_____	⁽¹⁸⁾_____
the service	⁽¹⁹⁾_____	⁽²⁰⁾_____
the room	⁽²¹⁾_____	⁽²²⁾_____
the rates	⁽²³⁾_____	⁽²⁴⁾_____
4.
the restaurant	⁽²⁵⁾_____	⁽²⁶⁾_____
the service	⁽²⁷⁾_____	⁽²⁸⁾_____
the room	⁽²⁹⁾_____	⁽³⁰⁾_____
the rates	⁽³¹⁾_____	⁽³²⁾_____

‣ Task 2

Listen again. What phrase completes each statement? Write the correct letter.

The hotel should have one restaurant that's
The hotel should buy _____
The hotel should get _____
The hotel should have at least one _____

a. just for adults.
b. a new manager.
c. cheap, casual restaurant.
d. softer mattresses.

✺ Pronunciation

Reduction of the vowel sound in can

Pronunciation Help
How we spell it	How we say it
can	kən
can't	kænt

‣ Task 1

Listen and repeat.

1. Can I help you?
2. Can I get them tonight?
3. You can leave them here.
4. I can't open the window.
5. I can't find my key.
6. I can't connect to the Internet.

‣ Task 2

Read the sentences to a partner. Be sure to reduce the vowel sound in can.

✺ Dictation

‣ Task 1

Listen to the conversation. Write the missing words.

A: ⁽¹⁾_____ ⁽²⁾_____ help you?
B: Yes. I can't open the window in my room. ⁽³⁾_____ ⁽⁴⁾_____ get some help?
A: Certainly. Is there anything else?
B: Yes. I ⁽⁵⁾_____ ⁽⁶⁾_____ the air conditioner off.
A: We can help with that. Is there anything else I can do?
B: Yes. I ⁽⁷⁾_____ ⁽⁸⁾_____ to the Internet.
A: You need a password. I ⁽⁹⁾_____ ⁽¹⁰⁾_____ ⁽¹¹⁾_____ up with it.
B: Thank you very much!

‣ Task 2

Practice the conversation with a partner. Be sure to reduce the vowel sound in can.

✺ Conversation

Work in pairs. Imagine you are staying in a hotel. Ask your partner for something you need or something you need help with. Take turns being the guest and receptionist.

Answer Key

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Tactics for Listening Third Edition is an activity-rich listening course with proven success in building skills in listening and conversation. Now with Tactics for Testing, it provides plenty of practice in testing and exam techniques. The result is confident listeners - and exam success.

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