Unit 18: Phone Messages

Developing Tactics for Listening, 3rd Edition » Unit 18: Phone Messages

Word List

cash
deliver
extension
mailroom
neighbor
package
repair
tip (v.)
auto repair
average number
be in (to have arrived)
be in touch
boat trip
Call me.
cell phone
confirm (a flight, reservation)
credit card
dental appointment
give (someone) a call
make a phone call
memorize
pick (something) up
receive a phone call
shuttle bus
text message
travel agency

Vocabulary Worksheet

‣ Use the words in the box to complete the sentences below.

Did you get the _____ I left on your voicemail?
He tried to _____ the broken car himself.
She did not have enough _____ to buy the necklace.
I will have the restaurant _____ the food to us.
A new _____ moved in next door to us.
It's easy for me to _____ phone numbers.
I called the hotel to _____ my reservation.
He made an _____ to see the doctor.
Is this the correct _____ to call Marie Green?
She did not receive the _____ in the mail.

a. appointment
b. cash
c. confirm
d. deliver
e. extension
f. memorize
g. message
h. neighbor
i. package
j. repair

Answer Key

Do you use your phone often? Think about the questions below. Discuss your answers with a partner.

How many phone calls do you make a day?
_____
How many phone calls do you receive a day?
_____
Who do you call most often?
_____
How many text messages do you send a day?
_____
How many text messages do you receive a day?
_____
Who do you text most often?
_____
What else do you use your cell phone for?
_____
Do you prefer making phone calls or texting? Why?
_____

Listening 1

Listening 1 ‣ Listen to the messages on Lara's voicemail. Complete the information about each call.

1. Important Message

Name of caller: David
Telephone number: ⁽¹⁾
Best time to call: after ⁽²⁾ _____

2. Important Message

Name of caller: Sarah
Telephone number: ⁽³⁾ _____
Best time to call: between ⁽⁴⁾ _____ and ⁽⁵⁾ _____

3. Important Message

Name of caller: Peter
Telephone number: ⁽⁶⁾ _____
Best time to call: between ⁽⁷⁾ _____ and ⁽⁸⁾ _____

4. Important Message

Name of caller: Linda Wong
Telephone number: ⁽⁹⁾ _____
Best time to call: ⁽¹⁰⁾ _____

Listening 2

‣ Task 1

Listen to these messages on Andre's voicemail. Circle the correct message.

- a. Pick up the car on Tuesday morning.
- b. Pick up the car on Friday afternoon.
- a. ABC Express will deliver a package tomorrow.
- b. ABC Express delivered a package today.
- a. Susan is inviting Andre to a party on Saturday.
- b. Susan is telling Andre she will come to his party.
- a. The shirt has arrived.
- b. The shirt hasn't arrived yet.
- a. Kathy cannot go to dinner.
- b. Kathy can go to dinner after work.
- a. Dr. Costello can give Andre a dental appointment on Thursday.
- b. Dr. Costello can give Andre a dental appointment on Tuesday.

‣ Task 2

Listen again. Does the caller want Andre to call back or will the caller phone again later? Check (x) the correct answer.

	Andre should return the call.	The caller will telephone Andre.
1.	⁽¹⁾	⁽²⁾
2.	⁽³⁾_____	⁽⁴⁾_____
3.	⁽⁵⁾_____	⁽⁶⁾_____
4.	⁽⁷⁾_____	⁽⁸⁾_____
5.	⁽⁹⁾_____	⁽¹⁰⁾_____
6.	⁽¹¹⁾_____	⁽¹²⁾_____

Listening 3

‣ Task 1

Daniel is listening to messages on his voicemail at work. Is each statement true or false? Listen and check (x) the correct answer.

	True	False
1.
a. The message is from an airline company.	⁽¹⁾ _____	⁽²⁾
b. The flights are confirmed.	⁽³⁾_____	⁽⁴⁾_____
c. Free transportation to the hotel is available.	⁽⁵⁾_____	⁽⁶⁾_____
d. The driver should not be tipped.	⁽⁷⁾_____	⁽⁸⁾_____
2.
a. The message is from the mailroom.	⁽⁹⁾_____	⁽¹⁰⁾_____
b. The package is waiting.	⁽¹¹⁾_____	⁽¹²⁾_____
c. The mailroom will deliver the package.	⁽¹³⁾_____	⁽¹⁴⁾_____
d. He received a letter.	⁽¹⁵⁾_____	⁽¹⁶⁾_____
3.
a. The invitation is for dinner.	⁽¹⁷⁾_____	⁽¹⁸⁾_____
b. He wants to go to a Mexican restaurant.	⁽¹⁹⁾_____	⁽²⁰⁾_____
c. He suggests a boat trip after the meal.	⁽²¹⁾_____	⁽²²⁾_____
d. He will call again later.	⁽²³⁾_____	⁽²⁴⁾_____
4.
a. The shirts can be picked up now.	⁽²⁵⁾_____	⁽²⁶⁾_____
b. The store is open until 9:00 p.m.	⁽²⁷⁾_____	⁽²⁸⁾_____
c. The cost is $29.	⁽²⁹⁾_____	⁽³⁰⁾_____
d. You can pay by check or credit card.	⁽³¹⁾_____	⁽³²⁾_____

‣ Task 2

Listen again. What is each caller's phone number? Write the answers.

Mary
Peter _____
Mike _____
Mrs. Jones _____

✺ Pronunciation

Intonation of phone numbers

Pronunciation Help

The number 0 in phone numbers is pronounced oh. 202 is pronounced two-oh-two.

‣ Task 1

Listen and repeat.

1. 415^↗-555^↗-6879^↘
2. 404^↗-619^↗-4967^↘
3. 555^↗-212^↗-6978^↘

‣ Task 2

Listen. Mark arrows over the numbers where your voice rises and where it falls. Then read the sentences to a partner.

1. Call me at 878^↗-858^↗-1990^↘.
2. I'm at 392^↗-4592^↘.
3. Her number is 451^↗-760^↗-6024^↘.

✺ Dictation

‣ Task 1

Listen to the conversation. Write the missing numbers.

A: Mike called today. He wants to go to the restaurant with us tonight.
B: Did he leave his number?
A: Yes. It's ⁽¹⁾_____. He also asked us to invite Lisa.
B: Did he leave her number?
A: No, but I have it memorized. It's ⁽²⁾_____.
B: Got it. We should call the restaurant, too. I think their number is ⁽³⁾_____.

‣ Task 2

Practice the conversation with a partner. Be sure to use the correct intonation.

✺ Conversation

Work in pairs. Imagine you are meeting your partner of the first time. Write down each other's phone numbers. Then check to see if you wrote the numbers correctly.

Answer Key

Favorite Books

Basic Tactics for Listening, 3rd Edition

Tactics for Listening Third Edition is an activity-rich listening course with proven success in building skills in listening and conversation. Now with Tactics for Testing, it provides plenty of practice in testing and exam techniques. The result is confident listeners - and exam success.

Expanding Tactics for Listening, 3rd Edition

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