Unit 21: Hotels

Developing Tactics for Listening, 3rd Edition » Unit 21: Hotels

Word List

arrange
coffeemaker
complaint
confirmation
deluxe
deposit
double (occupancy)
electric
facilities
fan
form
hardly
identification
inconvenient
iron
mattress
mini-fridge
ordinary
passport
registration
reservation
sign (v.)
single (occupancy)
standard
tiny
as hard as a rock
at this hour
check in
confirmation number
driver's license
electrical outlet
fill out
light sleeper
May I help you?
wake-up call

Vocabulary Worksheet

‣ Use the words in the box to complete the crossword.

a. arrange
b. complaint
c. confirmation
d. deposit
e. facilities
f. freeway
g. hardly
h. identification
i. ordinary
j. standard

ACROSS	DOWN
1. assurance of your reservation _____	2. not special or unusual _____
4. a payment to hold a reservation _____	3. a document that shows who you are _____
7. normal; not special _____	5. a wide road where vehicles can travel fast _____
9. almost not _____	6. when you say you don't like something _____
10. services, rooms, equipment, etc. that make it possible to do something _____	8. to put things in a certain order _____

Answer Key

Look at the pictures. What are these item?

What do you usually do when you check into a hotel? Check (x) you answers and compare them with a partner.

_____ show some identification
_____ give your credit card number
_____ pay for the room in advance
_____ pay a deposit
_____ show a letter from your company or school
_____ fill out a registration card
_____ show your airline tickets
_____ give a confirmation number
_____ other: ___

Listening 1

Listening 1 ‣ People are checking into a hotel. What do they have to do? Listen and circle the correct answer.

⁽¹⁾_____ a. fill out a form
⁽²⁾_____ b. show a driver's license
⁽³⁾_____ c. show a passport
⁽⁴⁾_____ d. pay a deposit
⁽⁵⁾_____ e. give the receptionist his credit card
⁽⁶⁾_____ a. give the confirmation number
⁽⁷⁾_____ b. show a driver's license
⁽⁸⁾_____ c. show a passport
⁽⁹⁾_____ d. pay cash for the room
⁽¹⁰⁾_____ e. leave a deposit
⁽¹¹⁾_____ a. spell her name
⁽¹²⁾_____ b. show a driver's license
⁽¹³⁾_____ c. show an airline ticket
⁽¹⁴⁾_____ d. fill out a registration form
⁽¹⁵⁾_____ e. sign a card
⁽¹⁶⁾_____ a. show a company ID
⁽¹⁷⁾_____ b. show a passport
⁽¹⁸⁾_____ c. give the receptionist her credit card
⁽¹⁹⁾_____ d. fill out a card
⁽²⁰⁾_____ e. leave a deposit

Listening 2

Listening 2: Task 1 ‣ Task 1

What kind of room does each guest want? Listen and check (x) the correct answer.

1.	⁽¹⁾ single ⁽²⁾_____ standard ⁽³⁾_____ garden view ⁽⁴⁾_____ double ⁽⁵⁾_____ deluxe ⁽⁶⁾_____ city view
2.	⁽⁷⁾ _____ single ⁽⁸⁾_____ standard ⁽⁹⁾_____ garden view ⁽¹⁰⁾_____ double ⁽¹¹⁾_____ deluxe ⁽¹²⁾_____ city view
3.	⁽¹³⁾ _____ single ⁽¹⁴⁾_____ standard ⁽¹⁵⁾_____ garden view ⁽¹⁶⁾_____ double ⁽¹⁷⁾_____ deluxe ⁽¹⁸⁾_____ city view
4.	⁽¹⁹⁾_____ single ⁽²⁰⁾_____ standard ⁽²¹⁾_____ garden view ⁽²²⁾_____ double ⁽²³⁾_____ deluxe ⁽²⁴⁾_____ city view

‣ Task 2

Listen again. What else does each guest request? Circle the correct answer.

- a. where to find public transportation
- b. a room away from the elevator
- a. a fruit basket
- b. a wake-up call
- a. an iron
- b. some clothes
- a. coffee and sandwiches
- b. coffee and a salad

Listening 3

‣ Task 1

People are discussing their rooms. Listen and check (x) the correct information.

	Good	Not good
1.
the size	⁽¹⁾	⁽²⁾
the bathroom	⁽³⁾_____	⁽⁴⁾_____
the view	⁽⁵⁾_____	⁽⁶⁾_____
the facilities	⁽⁷⁾_____	⁽⁸⁾_____
2.
the size	⁽⁹⁾ _____	⁽¹⁰⁾_____
the bathroom	⁽¹¹⁾_____	⁽¹²⁾_____
the view	⁽¹³⁾_____	⁽¹⁴⁾_____
the facilities	⁽¹⁵⁾_____	⁽¹⁶⁾_____
3.
the size	⁽¹⁷⁾ _____	⁽¹⁸⁾_____
the bathroom	⁽¹⁹⁾_____	⁽²⁰⁾_____
the view	⁽²¹⁾_____	⁽²²⁾_____
the facilities	⁽²³⁾_____	⁽²⁴⁾_____
4.
the size	⁽²⁵⁾ _____	⁽²⁶⁾_____
the bathroom	⁽²⁷⁾_____	⁽²⁸⁾_____
the view	⁽²⁹⁾_____	⁽³⁰⁾_____
the facilities	⁽³¹⁾_____	⁽³²⁾_____

‣ Task 2

Listen again. What did each guest complain about? Circle the correct answer.

- a. that there was nothing in the refrigerator
- b. that the TV did not work
- a. the size of the bathroom
- b. the mattress
- a. the view from the window
- b. the heat in the room
- a. the shower
- b. the stereo

✺ Pronunciation

Intonation for confirming information

Pronunciation Help

Use rising intonation to ask a question that confirms information.

‣ Task 1

Listen and repeat.

1.
A: My name is Pennington.
B: Did you say "Pennington"^↗?
2.
A: I'd like a single room.
B: Excuse me. Did you say "a single" room^↗?
3.
A: I need to see your passport?
B: I'm sorry. Did you say you need to see my passport^↗?

‣ Task 2

Read the sentences to a partner. One student is A, and the other student is B.

✺ Dictation

‣ Task 1

Listen to the conversation. Write the missing words.

A: Yes, sir, may I help you?
B: I'd like a room for two nights, please.
A: ⁽¹⁾_____ ⁽²⁾_____?
B: That's right. My name is Chris Smithson.
A: Did you ⁽³⁾_____ ⁽⁴⁾_____?
B: No, Smithson. S-M-I-T-H-S-O-N. Do you need to see some identification?
A: ⁽⁵⁾_____ ⁽⁶⁾_____ ⁽⁷⁾_____ you have identification?
B: Yes. I do. Here you go.

‣ Task 2

Practice the conversation with a partner. Be sure to use the correct intonation.

✺ Conversation

Work in pairs. Imagine you are checking into a hotel. Think about the information you will need to check in. Take turns being a receptionist and a guest.

Answer Key

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