Unit 3: Successful Businesses

Expanding Tactics for Listening, 3rd Edition » Unit 3: Successful Businesses

Word List

atmosphere
chefs
comfortable
convenient
displays
facilities
fits (v.)
garage (repair shop)
location
machines (exercise equipment)
mall
popular
popularity
quality
rude
service
speed
staff
stylists
waiter
website
10 percent cheaper
a good value
bright lights
make a complaint
well-lit

Vocabulary Worksheet

‣ Use the words in the box to complete the sentences.

a. atmosphere
b. popular
c. staff
d. service
e. rude
f. comfortable
g. stylist
h. quality
i. speed
j. website

The new mattress is much more _____ than the old one.
The runner will win the marathon if he can maintain his _____.
With such thoughtful servers, it's no wonder the _____ it great.
The dim lighting and soft music give the restaurant a great _____.
Jim was hired as a member of the company's sales _____.
We should really tip the valet, so we don't seem _____.
The fresh seafood arrives daily, so it is of the very best _____.
My _____ always gives me great haircuts.
The _____ offered the option of tracking my diet online.
The _____ kids are known by everyone at school.

Answer Key

What do you think makes a business successful? Number the items in each list from 1 (the most important) to 5 (the least important). Compare your answers with a partner.

A restaurant	A language school	A hotel
_____ location	_____ location	_____ price
_____ prices	_____ staff	_____ rooms
_____ service	_____ courses	_____ location
_____ atmosphere	_____ popularity	_____ facilities
_____ other: ___	_____ other: ___	_____ other: ___

Listening 1

Listening 1 ‣ People are talking about different businesses. What do they dislike about each place? Listen and circle the correct letter.

- a. the food
- b. the service
- a. the location
- b. the prices
- a. the popularity
- b. the prices
- a. the service
- b. the location
- a. the prices
- b. the service
- a. the clothes
- b. the service

Listening 2

‣ Task 1

People are talking about different businesses. Listen and number the pictures.

_____
_____
_____
_____
_____

‣ Task 2

Listen again. What do the people like about each business? Circle the correct letter.

- a. the location
- b. the service
- c. the atmosphere
- a. the prices
- b. the facilities
- c. the teachers
- a. the staff
- b. the speed
- c. the prices
- a. the atmosphere
- b. the staff
- c. the prices
- a. the location
- b. the prices
- c. the size
- a. the prices
- b. the quality
- c. the displays

Listening 3

‣ Task 1

People are talking about businesses they own. What does each person think is most important? Listen and circle the correct letter.

- a. the fish
- b. the chefs
- c. the service
- a. the website
- b. a good value
- c. the speed
- a. the speed
- b. the prices
- c. the quality
- a. the displays
- b. the quality
- c. the prices

‣ Task 2

Listen again. What other important things do the people mention? Write the correct letter.

_____
_____
_____

a. the convenience
b. the food
c. the prices
d. the quality

✺ Pronunciation

Word stress in complaints

Pronunciation Help

Stress the words in a complaint that highlight the problem.

‣ Task 1

Listen and repeat. Pay attention to the stressed words in the complaints.

1. The food took tóo lóng to arríve.
2. They were nót professional.
3. The prices are réally hígh.
4. The waiters were réally slów.
5. That hotel is tóo fár from the restaurants and clubs.
6. The rooms are nót nice.

‣ Task 2

Read the sentences to a partner. Be sure to stress the correct words.

✺ Dictation

‣ Task 1

Listen to the conversation. Write the missing words.

A: Do you want to go to the Century Fashions sale on Saturday?
B: I'd like to, but the salespeople there ⁽¹⁾_____ ⁽²⁾_____ ⁽³⁾_____ professional.
A: I know what you mean. They're not very friendly, either.
B: Yeah, and some of the clothes are nice, but some of them are ⁽⁴⁾_____ ⁽⁵⁾_____ quality.
A: That's true. I bought a sweater there last winter, and it ⁽⁶⁾_____ ⁽⁷⁾_____ after I wore it twice.
B: Also, it ⁽⁸⁾_____ ⁽⁹⁾_____ ⁽¹⁰⁾_____ pay for things. The lines are always really long.
A: Then again, I did get my ⁽¹¹⁾_____ ⁽¹²⁾_____ there!

‣ Task 2

Practice the conversation with a partner. Be sure to stress the correct words.

✺ Conversation

Work in pairs. Think of a store that you go to a lot. Discuss two things you like and two things you don't like about that store.

Answer Key

Favorite Books

Basic Tactics for Listening, 3rd Edition

Tactics for Listening Third Edition is an activity-rich listening course with proven success in building skills in listening and conversation. Now with Tactics for Testing, it provides plenty of practice in testing and exam techniques. The result is confident listeners - and exam success.

Developing Tactics for Listening, 3rd Edition

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