
John hired Kevin s web design firm to design a website for his company, but John s not satisfied with the end result.
John: We're disappointed with the website you designed for us. It's a far cry from what we were expecting.
Kevin: I'm sorry you're not satisfied. We really went all out to make it a great site.
John: Well, I'm not going to mince words. You charged us a pretty penny, and you didn't deliver.
Kevin: Wow, I'm really surprised to hear you say that! We pulled out all the stops.
John: Don't try to pull the wool over my eyes. You promised that your best people would work on this project, but our website looks like it was designed by a summer intern!
Kevin: What exactly is the problem with the site?
John: Where to begin? The shopping cart doesn't even work.
Kevin: Really? Well, we'll get right on that.
John: And you guys messed around forever getting the site done. You were three months behind schedule!
Kevin: I'm sorry about that. We were swamped. Let me make it up to you. We'll give you a 25 percent discount on the project.